Privacy & Data Protection
This Privacy Policy explains how Spinformula collects, uses, stores and protects information when you use our online casino and sportsbook services. We take your privacy seriously and aim to be clear about what data we handle, why we handle it, and how you can manage your personal information. This page covers the main categories of data we collect, how we use that data, and the choices available to you.
Types of data we collect
Personal data
When you register an account or contact us, we may collect personal details such as your name, date of birth, contact information, identity documents (when required for verification), and payment details. This information helps us create and manage your account, process transactions, and comply with applicable checks.
Technical and device data
We collect technical information about how you access our services, including IP address, browser type, device identifiers, operating system, and connection data. This data helps us operate the site, diagnose issues, and improve compatibility across devices, including mobile browsers.
Transactional and activity data
We record transactional details such as deposits, withdrawals, bets, game activity, session times and results, and any communications with our support team. This information enables accurate account management, payment processing, dispute resolution and detection of unusual activity.
How we use your information
Your information is used to operate your account, process payments, provide customer support, perform identity verification where required, prevent fraud and money-laundering, and improve our services. We may also use aggregated, non-identifying data for analytics to better understand player behaviour and service performance.
Data protection practices
We maintain technical and organizational safeguards to protect your information, including access controls, encryption of sensitive data in transit and at rest, and regular security reviews. Access to personal data is limited to staff and contractors who need it to perform their duties. While we take steps to protect data, no system is completely secure and we encourage you to use strong passwords and secure devices.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences, and analyse trends. Some cookies are essential to the service, while others support performance analytics or personalised content. You can manage cookie settings in your browser, but disabling certain cookies may affect site functionality.
User rights
You have the right to access, correct, and, where applicable, request deletion of personal information held about you. You can also object to certain processing activities and request restrictions on processing. To exercise these rights or to update your account details, contact our support team through the account interface or the in-site help options.
Information sharing and third parties
We may share information with payment processors, identity verification services, fraud prevention providers, and other third parties necessary to operate the service. We require these partners to protect your information and use it only for authorised purposes. We do not sell personal data to unaffiliated parties.
Access, correction and deletion of data
If you need to review or change your personal details, log into your account and update your profile or contact support. For account closure or deletion requests, submit a request via the account support channel; we will respond and explain any steps needed to complete the process, including any checks required for pending transactions.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified in your account area. Continued use of the service after changes indicates acceptance of the updated policy.