Contact Us

Need a hand? Our support team is ready to help with account-related issues, verification questions, technical concerns, or general feedback. Contact us any time and we’ll walk you through deposits, withdrawals, or site navigation. Choose the channel that suits you best - live chat, email, or phone - and expect practical, timely answers from a Canada-focused team that keeps things simple and clear.

Department	Contact
Customer support	[email protected] - live chat, email and phone support for account-related issues, verification and withdrawals
General enquiries	[email protected] - questions about billing, payments or general feedback; email responses usually within 24 hours
Affiliate enquiries	[email protected] - partnership requests, promotional materials and commission queries
Phone	+1 416 374 8392 - English support line for quick help with account or technical concerns
Working hours	Mon-Fri, 09:00-18:00 ET - phone and live chat available during these hours; emails handled promptly

Contact by email

Email is our preferred contact method for detailed requests, account issues, or any situation that needs explanations or documents. Please include a clear subject line, your full account name, and up-to-date contact details so we can process your request without delays. Attaching relevant documents speeds things up and helps us respond accurately.

Submit your enquiry

Name

<label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" placeholder="you@yourdomain" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="5" placeholder="How can we help you?" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 14px;background:#0066cc;color:#fff;border:0;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account or payment questions are often handled the same day, while more complex cases, such as security checks or detailed investigations, may take longer depending on their nature. We’ll keep you updated on progress and estimated timelines as your case is reviewed.

Feedback

Have thoughts about Spinformula? We welcome your feedback, suggestions, and ideas to improve the site. Please tell us about any feature you’d like to see, issues you encountered, or ways to make deposits, games, and navigation easier. All submissions are reviewed carefully and used to improve the service and overall user experience for Canadian players.