General Terms and Conditions
This page sets out the terms and conditions that govern your use of Spinformula’s online casino and sportsbook services for Canadian players. It explains the relationship between us and our users, the rules you agree to when you register and play, and how we manage accounts, promotions, payments and disputes. By using the platform you accept these terms and any additional rules that apply to specific products or promotions.
Account responsibilities
You are responsible for keeping your account information accurate and up to date. Only one account per person is allowed unless we have agreed otherwise in writing. Keep your login credentials secure and do not share them. Notify us immediately if you suspect unauthorised access, fraud or other misuse. We may suspend or close accounts that violate these terms or where security concerns arise.
Eligibility requirements
To register and play you must meet the legal age and other eligibility requirements applicable in your place of residence. Access may be restricted in certain territories and we reserve the right to refuse registrations from restricted jurisdictions. We may require proof of identity and residence before allowing play or processing withdrawals.
Acceptable platform use
Use the platform lawfully and responsibly. Prohibited conduct includes collusion, fraud, money laundering, use of automated play software, and deliberate attempts to exploit system errors or promotions. Attempting to circumvent restrictions with VPNs or proxies may result in account suspension and forfeiture of balances. We may take action against users who breach these rules, including reversing transactions and closing accounts.
General bonus and promotion rules
Promotions and bonuses are provided under specific terms and conditions that form part of these terms. Bonuses may carry wagering requirements, game restrictions and expiry dates. We may withhold, cancel or reclaim bonuses and related winnings if we suspect abuse, fraud or non-compliance with promotion rules. Always review the specific promotion terms before opting in.
Deposits and withdrawals
Deposits are processed through the payment methods available at the time of transaction. We may apply minimums, maximums and fees as disclosed on the payments page. Withdrawals are subject to verification and may require ID documents, proof of payment method and other checks. We may place holds on withdrawals while we complete routine security or compliance checks. Limits and processing times can vary by method.
Dispute resolution
If you have a query or dispute, contact our support team at [email protected] so we can investigate. We will review the matter and respond with the outcome of our investigation. If you remain unsatisfied, we will provide details of how the matter may be escalated for further review. Using the platform does not prevent you from seeking independent advice where appropriate.
Updates to terms and conditions
We may update these terms from time to time. Changes will be published on this site and become effective when posted. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. For material changes we will provide notice as appropriate.
Regulatory note
Spinformula operates under a licence issued by Anjouan Gaming for the jurisdiction of Anjouan, Comoros - Licence ALSI-202509029-FI1. Licensing and availability do not alter your obligations to comply with local laws and eligibility requirements.